General Privacy Policy

Preamble

Who we are: TOPCALL Immobilientreuhand GmbH

Contact person: Heinrich Brim, 01 349 45 45, office@topcall.immo
A data protection officer has not been appointed, as this is not legally required.
In this privacy policy, we inform you about the most important aspects of
data processing within the scope of our activities, namely:

• Real Estate Brokerage

PURPOSES OF DATA PROCESSING
We carry out the following processing operations, which are essential for you as a customer, prospective customer, client, supplier, or website visitor:
Real Estate Brokerage: Brokerage of real estate (purchase, rental) and related
activities (including automatically generated and archived text documents – such as correspondence – in these matters); Real Estate Consulting
Supplier and Client Management (for processing our back office)
Contact Form on the Website (for answering questions)
Website Tracking & Cookies (to improve our website and to
ensure IT security)

RECEIVER CATEGORIES
As part of our processing operations, we transfer data to the following categories of recipients, whereby the recipients act on our behalf, or the transfer is necessary for the fulfillment of contractual or legal obligations. Data will only be shared to the minimum extent necessary:
– Departments of the company involved in business transactions (e.g., accounting)
– Third parties involved in business transactions (persons necessarily participating in the transaction and potential contractual partners, brokers, intermediary platforms, property management companies, financing companies, private and public bodies that may disclose or require information about properties)
– Service providers of the data controller (e.g., tax advisors, payroll services, lawyers),
contracted professionals/service providers (e.g., contacting them for damage repair), as well as authorities (social security, tax office, other authorities), legal representatives (for the enforcement of rights or defense against claims or in the context of official proceedings), or companies that act as contractors in the maintenance of the IT infrastructure (software, hardware).
– Property owners
It is not intended to transfer the data to international organizations and recipients in third countries. If a transfer to recipients in third countries should be necessary, this will be done on the basis of sufficient safeguards, e.g., standard data protection clauses, or within the framework of an adequacy decision.
Under no circumstances will your data be passed on for advertising purposes or similar. Our employees and our service providers are bound by confidentiality and are obligated to comply with data protection regulations.
Purposes of use, storage period, obligation to provide data
Real estate brokerage (brokering real estate (purchase, rental) and related activities)

We receive your data as a prospective buyer, customer, or seller. You contact us
to initiate a contract (e.g., via an advertisement or portal) or we conclude contracts with you (e.g., seller: brokerage agreement; prospective buyer: search agreement). The data is also used to offer you comparable properties. This data is necessary for the performance of the contract and is also processed to fulfill legal obligations (e.g., tax retention requirements or warranty and liability obligations).
We store the data for the duration of the customer relationship. Furthermore, it is retained for a period of at least 7 years after its termination, in particular to comply with tax retention requirements and as long as warranty and liability claims (maximum 30 years) necessitate data processing, in which case the data is processed in an archive.
You are not obligated to provide us with data; However, if you do not provide the data, we cannot provide the service.
You are not obligated to provide us with data; however, if you do not provide the data, we cannot provide the service.
Supplier and client management (for processing our back office)
We receive your data as part of our relationship as a supplier and/or contractor of our company. This data is necessary for the performance of the contract and is also processed to fulfill legal obligations (e.g., tax retention requirements or warranty and liability obligations).

We store your data for the duration of the customer relationship. Beyond that, it will be retained for a period of at least 7 years after its termination, in particular to comply with tax retention obligations and as long as warranty and damage claims (maximum 30 years) necessitate data processing, in which case the data will be processed in an archive.
You are not obligated to provide us with data; however, if you do not provide the data, we will be unable to provide the service.

Cookies

When you visit our website, you will be asked whether you allow the use of cookies. If you confirm this, our website uses so-called cookies. These are small text files that are stored on your device by your browser. They do not cause any harm. If you do not confirm this, no cookies will be stored.

The processing is based on your consent, which you can withdraw at any time by deleting cookies in your browser (see also section 5.3).
We use cookies to make our website more user-friendly and to improve IT security. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not wish to allow cookies, you can configure your browser to notify you when cookies are being set and allow them only on a case-by-case basis. Disabling cookies may limit the functionality of our website.
Rights as a data subject
1. We do not create profiles of clients or other individuals, nor do we engage in profiling or automated decision-making as part of our operations.
2. As a data subject, you have the right to access, rectification, erasure, restriction of processing, and data portability, each within the framework of the applicable legal provisions.
3. If the processing of your data is based on our legitimate interests, you have the right to object to this processing. To object, please contact us at the address listed in section 5.5. If we process your data for other purposes based on legitimate interest, we will only process your personal data if our legitimate interests in the processing outweigh your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of our legal claims.
4. To exercise your rights, please contact:
Heinrich Brim, office@topcall.immo, 01 349 45 45
5. If you believe that the processing of your data violates data protection law or that your data protection rights have been infringed in any other way, you are free to lodge a complaint with the Austrian Data Protection Authority.

Austrian Data Protection Authority
1030 Vienna, Barichgasse 40-42
Phone: +43 1 52 152-0, Email: dsb@dsb.gv.at

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